Skills › Product › User Feedback Theme Analysis

User Feedback Theme Analysis

Pull recent support tickets or customer feedback and identify recurring themes, top pain points, and feature requests.

Superpowers: handler_support · handler_generate

Requires connection: Zendesk

When to use: You need to understand what users are struggling with or asking for, based on real support data.

Steps

Fetch recent support tickets

Superpower: handler_support — live API reference →

POST /v2/superpowers/handler_support
{
  "action": "ZENDESK_LIST_TICKETS",
  "status": "open",
  "per_page": 50
}

Returns the 50 most recent open tickets with subject and description. Adjust per_page as needed.

Identify themes, pain points, and feature requests

Superpower: handler_generate — live API reference →

POST /v2/superpowers/handler_generate
{
  "task": "chat",
  "prompt": "You are a product researcher. Analyse these support tickets and produce: (1) Top 5 recurring themes with example tickets, (2) Most painful user problems (with frequency count), (3) Feature requests that appear more than once, (4) Sentiment distribution (% frustrated vs confused vs general questions), (5) Recommended immediate actions for the product team. Tickets: [step 1 results]"
}

From previous step: ticket list from step 1 → inject as tickets

Outcome: Theme analysis: top pain points, feature requests, sentiment distribution, and recommended product actions.

Fetch this skill via API

GET /v2/skills/user-feedback-themes
Authorization: Bearer sk-hndlr-...