Skills › Customer Success › Support Ticket Triage & Response

Support Ticket Triage & Response

Read an incoming support ticket, research the solution, draft a response, and send it — with owner approval.

Superpowers: handler_support · handler_research · handler_generate · handler_communicate

Requires connection: Zendesk, Gmail

When to use: Your support inbox has incoming tickets and you want to draft quality responses faster.

Steps

Fetch the open support ticket

Superpower: handler_support — live API reference →

POST /v2/superpowers/handler_support
{
  "action": "ZENDESK_SHOW_TICKET",
  "ticket_id": "<ticket-id>"
}

Returns the full ticket with subject, description, and requester details.

Research the solution

Superpower: handler_research — live API reference →

POST /v2/superpowers/handler_research
{
  "task": "answer",
  "query": "How to resolve: [ticket subject and description from step 1]"
}

From previous step: subject + description from step 1 → form research query

Draft the support response

Superpower: handler_generate — live API reference →

POST /v2/superpowers/handler_generate
{
  "task": "chat",
  "prompt": "Write a helpful, empathetic support response to this ticket. Acknowledge the issue, explain the solution clearly, and offer a follow-up if needed. Do not use corporate filler phrases. Keep it under 150 words. Ticket: [step 1]. Solution research: [step 2]"
}

From previous step: ticket (step 1) + research (step 2) → inject

Send the response via Gmail

Superpower: handler_communicate — live API reference →

POST /v2/superpowers/handler_communicate
{
  "action": "GMAIL_SEND_EMAIL",
  "to": "<requester email from step 1>",
  "subject": "Re: [ticket subject]",
  "body": "<response from step 3>"
}

This step is held for owner approval before sending.

Outcome: Drafted support response based on a researched solution — ready to send with one approval.

Fetch this skill via API

GET /v2/skills/support-ticket-triage
Authorization: Bearer sk-hndlr-...