Skills › Customer Success › Renewal Risk Outreach
Renewal Risk Outreach
Identify a customer at renewal risk, research their current situation, and draft a personalised re-engagement email.
Superpowers: handler_intel · handler_monitor · handler_generate · handler_communicate
Requires connection: Gmail
When to use: A renewal is approaching for a customer showing risk signals — you need to intervene with a personalised outreach.
Steps
Enrich the customer company
Superpower: handler_intel — live API reference →
POST /v2/superpowers/handler_intel
{
"task": "company_enrich",
"domain": "customer.com"
}Check for recent company news and context
Superpower: handler_monitor — live API reference →
POST /v2/superpowers/handler_monitor
{
"task": "news",
"query": "[Customer Company] 2026"
}From previous step: result.name from step 1 → inject into query
Draft a personalised renewal outreach email
Superpower: handler_generate — live API reference →
POST /v2/superpowers/handler_generate
{
"task": "chat",
"prompt": "Write a personalised renewal outreach email to [Customer Contact] at [Company]. Context: their renewal is in [X days] and they've had lower engagement recently. Acknowledge their current situation: [relevant news from step 2]. Lead with value they've gotten, not with the renewal. Suggest a brief call to review progress. 3 short paragraphs max. Data: [steps 1-2]"
}From previous step: company data (step 1) + news context (step 2) → inject
Send the outreach email
Superpower: handler_communicate — live API reference →
POST /v2/superpowers/handler_communicate
{
"action": "GMAIL_SEND_EMAIL",
"to": "<customer contact email>",
"subject": "Quick check-in before your [Company] renewal",
"body": "<email from step 3>"
}This step is held for owner approval before sending.
Fetch this skill via API
GET /v2/skills/renewal-risk-outreach
Authorization: Bearer sk-hndlr-...